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Refund Policy
A PARENTAL DECISION TO ALLOW CHILD TO OPERATE RIDE ON TOYS SHOULD BE BASED ON THE CHILD'S MATURITY, SKILL AND ABILITY TO FOLLOW RULES. CHILDREN SHOULD NOT BE LEFT UNATTENDED WHILE OPERATING RIDE ON TOYS. TO AVOID INJURIES, A PARENTAL SUPERVISION IS REQUIRED AT ALL TIMES. PROTECTIVE GEAR MUST BE USED WHILE OPERATING MOTORCYCLES, SCOOTERS, BICYCLES AND SELF BALANCING BOARDS.
RETURNS / REFUNDS / REPLACEMENTS / WARRANTY
RETURN POLICY:
You may return any new, unused product purchased from kidseyecandy.com that is "Dead on Arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. We reserve the right to test "dead on arrival" returns and impose a customer restocking fee equal to 20 percent of the product sales price as well as all associated shipping costs, if the customer misrepresents the condition of the product. Any returned product that is damaged through customer misuse, is missing parts, or sent back in non-resalable condition due to customer tampering will result in the customer being charged a higher restocking fee up to 50 percent of the product sales price, based on the condition of the returned product. All products returned back as "unable to be delivered" or "refused upon delivery", not due to a shipper or shipping carrier mistake, are subject to a fee equal to 20 percent of the product sales price.
You must inspect product condition upon arrival and report any problems, within the first 30 days after receiving your order. We will not accept returns of any product more than 30 days after you receive the shipment.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Used products are not returnable and can only be serviced under warranty.
Additional non-returnable items:
Gift cards
Batteries
Accessories and Replacement Parts
To complete your return, we require a receipt or proof of purchase, except for orders placed directly through kidseyecandy.com website.
Please do not send your purchase back without obtaining prior authorization by calling us at (413) 591-9160 or sending us an email request to: support@kidseyecandy.com
All returns will be processed within 5 business days after receiving product back.
There are certain situations where only partial refunds are granted (if applicable)
Products returned back with obvious signs of use. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
REFUNDS (IF APPLICABLE):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@kidseyecandy.com.
REPLACEMENTS / EXCHANGES (IF APPLICABLE):
In the event if your product arrives defective or damaged, we will gladly replace it for you for the same exact item.
If you need to exchange it for a different item, send us an email to: support@kidseyecandy.com or call us at: (413) 591-9160.
You will be responsible for paying for your own shipping costs for returning the item you would like to exchange.
Our Return Address:
To return your product, you should mail your product to:
Kids Eye Candy | Returns
2 Corn Road
Dayton, New Jersey 08810
All returns initiated for reasons not due to our error or damage of the product in shipping are responsibility of the customer.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should only use a traceable shipping service or purchasing shipping insurance.
We can't guarantee that we will receive your returned item if it was not insured through shipping carrier.
WARRANTY:
- Most products offered by kidseyecandy.com come with Limited Replacement Parts Warranty that will cover any electrical or mechanical component during the first 90 days (unless stated otherwise on product page) from the date of purchase that failed due to manufacturing mistake. If any component, covered under warranty, malfunctioned within specified warranty period, replacement part will be provided free of charge and shipped to any destination within Continental United States. End user will have to install provided part himself or contact phone product support for assistance. A flat rate Shipping and Handling charge of $14.99 will apply to all parts orders placed after 30 days of receiving the product. Products that require warranty service can also be shipped to Kids Eye Candy for diagnostic and repair. Customer will be responsible for shipping or delivering product to provided service location. All products offered on Kids Eye Candy website are warrantied and serviced directly by Kids Eye Candy and come with lifetime email and phone support.
All other products offered on Kids Eye Candy website are covered by the warranty from their original manufacturers and might have different warranty terms which provided on product pages. - Product Warranty does not cover lost parts or accessories, normal wear and tear, physical damage or abuse, water or sand damage of the product.
- All rechargeable batteries come with Limited 90 Days Replacement Warranty. To avoid frequent and unnecessary replacement, all batteries must be used, charged and maintained according to information listed in product user manual and on product labels. Batteries should not be stored is discharged condition, even when product is not in use. Batteries should not be charged for longer than specified in product user manual or on product labels. Overcharging batteries destroys them internally and can also create hazardous conditions.
To be eligible for warranty service, a valid proof of purchase from authorized retailer is required, except for orders placed directly through this online store.
All products purchased for commercial use come with Limited 30 Days Parts Only Warranty.
